We are only able to cancel orders that have not yet shipped.

After an order has been shipped, if delivery is refused or is returned by customs,
the actual cost of shipping will be subtracted from your refund total.

Example, order total is ¥10,000. Actual cost of shipping was ¥2,000. Total refund would be ¥8,000.(¥10,000-¥2,000)

If we have to pay the import tax and other charges, we refund the amount after deducted them too.

Example, order total is ¥10,000. Actual return cost of shipping was ¥2,000, Tax and others ¥ 2,000. Total refund would be ¥6,000.(¥10,000-¥2,000-¥2,000)